FREQUENTLY ASKED QUESTIONS
& Other Helpful Information
WHAT IS THE STANDARD TURN-AROUND TIME?
After an order is placed, you can expect it to be shipped out within 3 days (usually next day!)
Custom orders will vary, and TAT will be communicated accordingly. On average, custom orders take 1-3 weeks to prepare.
ARE RETURNS ALLOWED?
As a rule of thumb, The Crafty Cabin has a no-return policy.
However, please contact us regarding the reason and we can make arrangements as we see fit. We want to see our customers happy!
WHERE DO YOU SOURCE YOUR MATERIALS?
All of our materials are either upcycled, thrifted, or from local small-business fabric shops.
If you're interested to know where a specific fabric is from, send us a message and we'd be happy to tell you!
HOW WILL THE ITEMS BE PACKAGED?
Your items will be safely wrapped up in either recycled boxes/mailing envelopes, or brown paper envelopes.
All orders are sent with a custom hand-written note. Packaged with love!
HOW DO I WASH MY FABRIC PRODUCTS?
We recommend to wash in cold water and to aways hang to dry! These tips will add longevity to your products.
If your product has tassles, ties or buttons, we recommend hand-washing or machine washing in a mesh bag.
DON'T SEE YOUR QUESTION?
Ask below. We will respond soon!