FREQUENTLY ASKED QUESTIONS
& Other Helpful Information
WHAT IS THE STANDARD TURN-AROUND TIME?
After an order is placed, you can expect it to be shipped out within 3 days.
Custom orders will vary, and TAT will be communicated accordingly. On average, custom orders take 1-3 weeks to prepare.
ARE RETURNS ALLOWED?
As a rule of thumb, The Crafty Cabin has a no-return policy.
However, please contact me regarding the reason and we can make arrangements as we see fit. I want to see my customers happy!
WHERE DO YOU SOURCE YOUR MATERIALS?
All of my materials are either upcycled, thrifted, or from local small-business fabric shops.
If you're interested to know where a specific fabric is from, shoot me a message and I'd be happy to tell you!
HOW WILL THE ITEMS BE PACKAGED?
Your items will be safely wrapped up in either recycled boxes/mailing envelopes, or brown paper envelopes.
All orders are sent with a custom hand-written note. Packaged with love!
HOW DO I WASH MY FABRIC PRODUCTS?
I strongly recommend to wash in cold water and to aways hang to dry! These tips will add longevity to your products.
If your product has tassles, ties or buttons, I recommend hand-washing or machine washing in a mesh bag.
DON'T SEE YOUR QUESTION?
Ask below. We will respond soon!